Nine Group's Leadership Team
James’ entrepreneurial adventure began at the age of just 21 when he established a reseller business, which he then sold three years later before starting Nine Telecom in 2001. For two years James was the only employee, but having first established a successful dealer channel and then started a wholesale division in 2007, Nine Group has continued to grow organically, as well as through the acquisition of businesses including Club Communications and Comms One. The Group now employs over 175 people and the former one-man band has the landmark of £100 million turnover firmly in his sights.
Read more about James here.
Grahame, an economics graduate, started his career in the oil industry with Shell. He then spent 10 years in the food and drinks industry, mainly with the Distillers Company in senior marketing and commercial roles. Grahame was headhunted by Mercury Communications in 1986 in preparation for their launch, and spent 7 years there as a director (the last three as a Managing Director). Following a three year spell as a main board director of a quoted plc, Grahame founded his own telecoms company in 1999. He floated the business on AIM the following year and pursued a successful acquisition strategy before reversing the business into what is now Pipex in 2003. Grahame was the co-founder and Chairman of Evolution Capital and has also held a number of other non-executive director roles.
Non Executive Director
Managing Director (Wholesale)
Nick has been in the industry for eighteen years and has held senior management positions at Norweb, ACC and Daisy, before eventually joining Nine Group in 2009. He also ran his own reseller business for a few years before exiting, so brings with him a true understanding from both sides of the fence!
In July 2014 Nick was appointed Managing Director of Nine Wholesale and is now focused on ways to ensure our partners are receiving the service and support they need, as well as leading edge technology. Nick also brings with him a wealth of experience in acquisitions, having been involved with more than 20 acquisitions in the last 6 years alone.
Nick is married and has three children, including Josh Webster, our Nine sponsored racing driver! A love of motor sport runs through the family and partners of Nine Wholesale regularly get a chance to watch Josh in action.
Managing Director (Telecom)
Paul was appointed Managing Director of Nine Telecom in July 2014 and holds overall responsibility for the business, its day-to-day management and strategic direction.
A truly customer focused individual, Paul encourages and enables his team to deliver outstanding levels of service. This direction from Paul, alongside unrivalled industry knowledge and a genuine passion for telecom technologies, provides Paul’s team with the environment and tools necessary to deliver the highest quality of customer service.
A sales authority in the telecom industry, Paul has over twenty years of experience and has held positions at Club Communicatons, Alcatel, ACC Telecom and London Office Systems.
Paul is a keen sportsman with a passion for cycling, mountain biking and snowboarding.
Group Operations Director
Barnes started his career in telecoms in the mid-nineties, working in the trail-blazing ‘resale revolution’ team that brought about systemic change in the way UK Telephony is distributed and sold. During the early to mid 00s Barnes led projects and initiatives as diverse as community telephony in the Middle East, gold mine connectivity in Africa and mobile IP in North America. Barnes joined Nine in 2008 as Wholesale Operations Director to work on the development of its wholesale service offering and the integration of the Club Communications acquisition. In 2010 Barnes was appointed to the Board and took on the role of Group Operations Director – a position responsible for developing the quality and reliability of the Nine Group support network as well as leading the integration elements surrounding Nine's acquisition programme.
Group HR Director
Helen is a senior HR professional, with over 18 years' commercial, operational and strategic HR experience working within both the UK and International environments. Since joining Nine Group in November 2011, Helen has been instrumental in the achievement to gain the Silver standard within the Investors in People framework and ensuring that Nine’s approach to HR remains customer centric, both internally and externally.
Group Legal Director
After completing her studies at Oxford University and the College of Law, Joanne worked as a solicitor in the City at firms such as SJ Berwin and Olswang. She then moved to an in house role at a property investment fund, where she was part of the team that successfully listed the fund on the London Stock Exchange. Since joining Nine in 2009 Joanne deals with a broad range of corporate and commercial matters. She is also married to our CEO, James Palmer.
Group Marketing Director
Mark is a chemistry and business school graduate who started his career formulating washing up liquid for Unilever, but then joined the telecommunications industry in 1992. Having managed a large Telecoms dealership for five years, Mark spent time with both Telia and Gamma in sales director roles, before joining Nine Group in 2009. Progressing to become Group Marketing Director a year later, Mark is fascinated by relationship marketing and creating engagement through exhilarating content and genuine innovation.
Group Finance Director