Nine Group

Back to News

"Nine Group achieves ISO certification"

Setting the standard for Quality Management

 

Any business that has grown rapldly by acquisition will suffer, if the strong, reliable, resilient processes that underpin high quality customer service become disorientated and disconnected during the integration phase.

Nine Group has used the run up to successfully achieving the ISO 9001:2008 certification for quality management to inspect, improve and instil high level continuous improvement and a culture of customer-centric behaviour, across all levels in the business.

In order to make ISO "fun", our internal communications campaign - featuring a cartoon professor advocating the virtues of plan, do, check, act - proved a great success and made sure that everyone felt involved, rather than wondering what "the quality department" might be up to.

This has taken a lot of hard work from everyone involved and achieving the standard is really satisfying, but we need to build on that and continue to deliver outstanding customer service to all our customers - Kyla Hunt, Quality Manager